Shipping policy
We have a minimum order value of $125 on all frozen seafood which includes Free Standard Shipping to the continental US. For guaranteed delivery within the same week using our Free Standard Shipping, orders must be placed by Monday at 11:59pm CT.
If you miss this cutoff and need delivery within the week, please refer to the table below for expedited shipping options:
| Order Placed | Free Standard Shipping | Two Day Express Shipping ($45) | Overnight Shipping ($60) |
| Sunday (before 11:59pm CT) | Ships Monday (arrives 1-3 days later) | Ships Monday (arrives 2 days later) | Ships Monday (arrives next day) |
|
Monday (before 11:59pm CT) |
Ships Tuesday (arrives 1-3 days later) | Ships Tuesday (arrives 2 days later) | Ships Tuesday (arrives next day) |
| Tuesday (before 11:59pm CT) | Ships Monday (arrives 1-3 days later) | Ships Wednesday (arrives 2 days later) | Ships Wednesday (arrives next day) |
| Wednesday (before 11:59pm CT) | Ships Monday (arrives 1-3 days later) | Ships Monday (arrives 2 days later) | Ships Thursday (arrives next day) |
| Thursday (anytime) | Ships Monday (arrives 1-3 days later) | Ships Monday (arrives 2 days later) | Ships Monday (arrives next day) |
| Friday (anytime) | Ships Monday (arrives 1-3 days later) | Ships Monday (arrives 2 days later) | Ships Monday (arrives next day) |
| Saturday (anytime) | Ships Monday (arrives 1-3 days later) | Ships Monday (arrives 2 days later) | Ships Monday (arrives next day) |
- The timeline above assumes timely delivery by UPS and FedEx.
- All dry good items, including canned tuna, merchandise and physical gift cards, ship separately for free via USPS with no minimum order value.
- We do not ship Friday - Sunday, due to the perishable nature of our products, which cannot be delivered on weekends.
- We are unable to ship to PO boxes or FPO or APO addresses.
- At present, we only ship to continental US addresses.
- No signature is necessary for delivery.
Order Status:
Premier Catch will send all communication regarding your order to the email address provided at checkout. You will receive an order confirmation email immediately after purchase, as well as 3 emails regarding the shipment of your order:
- Shipped - your order has left our facility
- Out for delivery - your order is enroute to your supplied address
- Delivered - your order has been delivered
Shipping Guarantee:
Unfortunately, late carrier deliveries are completely out of our control. In the event that your shipment is significantly delayed or arrives thawed or damaged, we are happy to work out a solution with you. Please contact us ASAP via email at info@premiercatch.com and include a photo of any defrosted or damaged product.
Additional Information:
1. Due to the perishable nature of our product it is the responsibility of the customer to track and retrieve their order once delivered. We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date shown on the tracking information. If you have not received your package and your tracking information shows delivered, please contact us immediately at info@premiercatch.com.
2. Due to the perishable nature of our product, we cannot guarantee the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the shipment date, if an address is altered while in transit or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to shipment.
3. Due to the perishable nature of our product, Premier Catch is not liable for deliveries made to package rooms, reception desks/rooms or lockers. If such delivery is made there, it is the sole responsibility of the customer to retrieve the package as soon as possible.
4. When placing your order, please enter your shipping address carefully to ensure accuracy and review your order confirmation email/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email our support team at info@premiercatch.com immediately for correction.